Frequently asked questions
HOW DO I ORDER A CAKE?
To order a cake then please do get in touch with us using the contact details below. We will need to know the size, flavour and design of the cake you would like and the date you would need it for. We will then get in touch to discuss your order before we are able to confirm it for you.
HOW FAR IN ADVANCE DO I NEED TO ORDER MY CAKE?
It is best to place your order as far in advance as possible. For bespoke orders we usually require one month's notice and for our standard designs and cupcakes at least a week's notice.
We may, on occasion, be able to provide a cake in a shorter timeframe than this. We always recommend getting in touch with us if you need something quickly and we will do our best to help you.
HOW MUCH IS DELIVERY?
You are able to collect your cake from our Farnborough address free of charge at a pre-agreed collection time. Delivery within a 5 mile radius of our address in Farnborough is also free. For deliveries between a 5 and 10 mile radius, the cost is £5. For deliveries further than this, please contact us to discuss.
Wedding cakes will have delivery and set up factored in to the cost of the cake and we will need to know your venue details upon ordering to cost for this.
CAN MY ORDER BE POSTED?
We don't currently offer postage for any items but we are working on a range of mail order goodies so watch this space!
DO I NEED TO PAY A DEPOSIT?
To secure your order slot, we will require a non-refundable deposit of 50% of your order total. The balance of your order will then need to be paid no later than 7 days before your collection/delivery date.
The balance on wedding cakes is required no later than 14 days before your collection/delivery date.
CAN YOU CATER FOR DIETARY REQUIREMENTS?
We are able to produce vegan or gluten free versions of many of our cakes so please do let us know upon ordering if you require this.
Whilst we do our best to cater for allergies such as dairy free or nut free, all of our cakes and/or their ingredients are produced in an environment where allergens are present.
I ALREADY HAVE AN IDEA FOR MY CAKE DESIGN - IS THAT OK?
Sometimes clients have a very specific idea and sometimes a general one - either is completely fine with us! We will discuss your ideas and requirements with you and design something especially for you and your special event.
CAN YOU MAKE A COPY OF A CAKE IN A PICTURE I FOUND?
All of our bespoke cakes are designed by us. We can certainly use images of other cakes as inspiration for the sort of designs you like but we won't copy someone else's design. It's fun to create something different and that way you know you have a unique cake for your event.